Papilio Equity Release: What to Know in 2024

Papilio was absorbed into a larger financial institution, no longer offering equity release, but numerous alternative schemes. We guide you through exploring other providers with competitive rates and terms to find a suitable match for your needs.
  • Last Updated: 17 May 2024
  • Fact Checked Fact Checked
  • Our team recently fact checked this article for accuracy. However, things do change, so please do your own research.


Francis Hui
Exploring Papilio's Role in 2024: Understanding Management of Existing Equity Release Plans
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Key Takeaways
  • Papilio focuses on safeguarding home equity and offering financial flexibility for those over 55, overseeing the administration and adjustment of existing equity release plans, but not directly offering equity release.
  • Consider alternatives like downsizing, remortgaging, or personal loans to access cash without opting for Papilio’s schemes, or seek independent financial advice to ensure decisions about schemes like Papilio’s align with your retirement finances.
  • Not all financial needs may align with Papilio; compare and consider other financial avenues for more tailored solutions.

Are you wondering if Papilio’s equity release still exists, what services it offers, and if it is one of the best equity release companies in the UK?

Choosing the right equity release provider is a crucial step, but it can also be daunting.

If you want to get the most out of your equity release scheme, it is vital that you have all the information you need to make an informed decision.

In This Article, You Will Discover:

    At Every Investor, our research team has spent countless hours reviewing equity release information and putting it together in an easy-to-use format.


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    Papilio Home Equity Scheme

    NOTEEvery Investor is an impartial and unconnected third-party information provider via this website, and the details replicated in this commentary represent the opinions of Every Investor only and may not reflect the views or opinions of Papilio. This article must not be interpreted as advice, nor is it a solicitation to conduct transactions in any financial product provided by Papilio.

    Who Is Papilio and What Is Their Specialist Role?

    Papilio specialises in managing existing equity release plans for UK homeowners, offering tailored financial solutions.

    Who Is Papilio?

    Papilio UK, operating under Intertrust Management Limited, is a firm specialising in the management of financial products and services.

    It is known for its involvement in overseeing a portfolio acquired by JP Morgan from Northern Rock in 2008.

    Contrary to some reports, Papilio does not offer equity release or lifetime mortgages.

    Instead, its focus lies in providing expert financial servicing and management solutions.

    Papilio’s Specialist Role in Managing Existing UK Equity Release Plans

    Papilio plays a distinct role in the UK equity release market, not as a provider of new equity release products but as a specialist in account management and customer support for its current clients.

    The company is esteemed for its unwavering dedication to ensuring the financial wellbeing of its customers, marked by a strong commitment to transparency and customer satisfaction.

    This approach has established Papilio as a key player in the market, known for setting high standards in account management and client care, rather than the provision of new financial products.

    What Role Does Papilio Play in Managing Existing Equity Release Plans?

    Papilio oversees the administration and adjustment of existing equity release plans, ensuring they meet current financial needs.

    Overview of Papilio’s Role in Managing Existing Equity Release Plans

    It is a common misconception that Papilio offers equity release mortgages for homeowners aged 55 and over, allowing them to liquidate part of their home’s equity.

    However, Papilio does not engage in offering these financial products or any services related to them.

    The company’s role is strictly limited to servicing and managing existing financial portfolios, with a strong emphasis on client support and account management.

    Learn More: What Is An Equity Release Loan?

    How We Review Papilio’s Management Services for Existing Equity Release Plans

    Our review process involves a comprehensive analysis of Papilio’s role in the financial industry, specifically focusing on its management of existing equity release plans.

    Our aim is to provide a detailed and independent overview of Papilio, utilizing all available information to ensure our readers have a clear understanding of the company’s services.

    This review is conducted by experts and is unaffiliated, ensuring an unbiased perspective on Papilio’s operations.

    NOTE: This article is an unaffiliated, independent, third-party, review of Papilio.

    How Did Papilio Evolve From Northern Rock’s Equity Release Products?

    Following Northern Rock’s restructuring, Papilio emerged to specifically manage and refine its former equity release plans.

    The Real History and Evolution of Papilio Post-Northern Rock

    Papilio emerged as a key player in the financial industry, focusing on the servicing of financial portfolios, including those related to equity release products previously managed by Northern Rock.

    This strategic position was adopted following the significant shifts in the financial landscape post-2008.

    However, Papilio’s evolution has been towards enhancing its capability in financial management and customer service, rather than offering equity release or lifetime mortgages directly.

    Understanding Papilio’s Role Versus Northern Rock’s Products

    Any comparison between Papilio’s offerings and Northern Rock’s previous equity release products is based on a misunderstanding of Papilio’s services.

    As Papilio does not offer equity release products, it focuses on providing exceptional service in financial portfolio management.

    The company aims to exceed in areas of customer support and security, ensuring the needs of their clients are met with the highest standards of professionalism.

    What Services Does Papilio Offer for Managing Your Equity Release Plan?

    Papilio provides comprehensive account management, including plan adjustments and financial advice for equity release customers.

    Services Overview: Account Management for Existing Equity Release Plans by Papilio

    Papilio provides comprehensive account management and customer support solely for its existing client base.

    This includes the detailed administration of financial arrangements made under the previously offered equity release schemes by Northern Rock, which are now under Papilio’s management.

    Engaging with Papilio: Managing Your Existing Equity Release Plan

    It’s important to note that Papilio does not facilitate the application process for new equity release or lifetime mortgage products.

    The company specializes in managing and servicing existing financial portfolios, including those equity release plans acquired from Northern Rock by JP Morgan.

    How Does Papilio Handle Interest Rates and Fees?

    Papilio carefully balances competitive interest rates and transparent fees to maintain affordability for its equity release plans.

    Interest Rate Management for Existing Plans Under Papilio

    For those with existing equity release plans under Papilio’s management—originally issued by Northern Rock—the interest rates applied to these accounts are specific to the terms set at the time of the agreement.

    While Papilio oversees the management of these accounts, it’s important to remember that it does not set new rates for equity release products, as the company does not offer these services directly.

    Overview of Fees for Accounts Managed by Papilio

    Holders of existing Northern Rock equity release plans managed by Papilio may encounter annual management fees.

    These fees are part of the ongoing servicing and administration of your account to maintain the highest standards of customer care and financial management.

    Understanding the Mechanics of Equity Release with Papilio

    This explores how Papilio’s equity release schemes work, including loan-to-value ratios and release options.

    Clarification on Equity Release Schemes: Papilio’s Focus on Existing Plans

    Papilio is not in the business of offering new equity release schemes or lifetime mortgages.

    The company’s focus is on delivering outstanding management of existing contracts, ensuring that all clients who have agreements from the Northern Rock era receive exceptional support and service.

    Note on Equity Release Calculations for Existing Plans Managed by Papilio

    As Papilio does not offer new equity release schemes or provide direct financial products, it does not feature an equity release calculator.

    For individuals interested in calculating potential equity release amounts, it’s advisable to consult calculators provided by organizations currently offering new equity release products, which can offer approximations based on current market conditions.

    What to Expect When Managing Your Equity Release Plan with Papilio?

    Customers can expect personalised service, detailed plan reviews, and ongoing support from Papilio.

    Advantages of Choosing Papilio for Equity Release

    Opting for Papilio means benefiting from dedicated management, flexible plan options, and expert financial guidance.

    • Expert Management: For those holding an equity release plan initially issued by Northern Rock, Papilio provides specialized management to ensure these accounts are handled with expertise and care.
    • Regulatory Compliance: Backed by Intertrust Management Limited, Papilio operates under strict regulatory standards set by the Financial Conduct Authority (FCA) in the UK, ensuring trust and reliability.
    • Stable Oversight: With a decade of experience managing the Northern Rock equity release portfolio, Papilio brings a level of stability and continuity to the servicing of these plans.

    Disadvantages of Choosing Papilio for Equity Release

    Some may find Papilio’s plan options limiting if seeking new equity release opportunities beyond existing plan management.

    • Limitations on Additional Equity Release: Papilio does not offer the option to release additional equity from your property. This is because its role is limited to managing existing plans, not issuing new ones.
    • Market Evolution: The equity release sector has evolved significantly, introducing more flexible options than what might be available in older plans managed by Papilio. This could be a consideration for those comparing current market offerings to their existing plans.
    • Inheritance Impact: As with any equity release plan, the amount of inheritance you can leave may be affected. While this is a general consideration in the equity release process, it’s important to understand how your specific plan managed by Papilio impacts your financial legacy.

    Customer Feedback on Papilio’s Management of Equity Release Plans

    While Papilio does not offer new equity release schemes, many individuals with plans previously arranged through Northern Rock and now managed by Papilio have shared positive outcomes.

    These accounts often highlight the effective management and customer support provided by Papilio, ensuring that customers continue to benefit from their equity release plans.

    Whether it’s maintaining their lifestyle, completing home renovations, or helping family members financially, the consistent management by Papilio contributes significantly to customer satisfaction.

    Ensuring Compliance and Addressing Concerns with Papilio

    Papilio prioritises regulatory compliance and swiftly addresses customer concerns, upholding high standards of service.

    Addressing Concerns with Papilio

    For those looking to express concerns or file complaints regarding their managed equity release plan, Papilio’s official website is the recommended starting point.

    The company prioritizes client satisfaction and aims to resolve any issues efficiently, guiding clients to the right department for their specific needs.

    Additionally, sharing experiences on platforms like Trustpilot or Feefo can provide valuable feedback.

    Direct correspondence is also welcomed at their office address in London, ensuring multiple channels are available for communication.

    Papilio’s Regulatory Compliance and Oversight Details

    Papilio adheres strictly to UK financial regulations, ensuring its equity release plans are safe and transparent for customers.

    Regulatory Oversight of Papilio’s Account Management Services

    • Financial Conduct Authority (FCA)5

    Registration Numbers

    • FCA Ref Number: 910094
    • Companies House Number: 07687338

    These registration numbers affirm Papilio’s official status and compliance with regulatory requirements.

    Accessing Regulatory Information:

    For those interested in verifying Papilio’s regulatory status or learning more about its compliance with FCA standards, direct links to the FCA and Companies House databases provide valuable resources.

    While specific links were mentioned, you can visit the FCA and Companies House websites directly and use the provided registration numbers to find more information.

    How to Get in Touch With Papilio for Account Management Queries

    To get in touch with Papilio regarding their management of existing equity release plans, you can use the following contact details:

    • 0800 652 2955
    • Intertrust Management Limited, 1, Bartholomew Lane, London, EC2N 2AX.

    FAQs on Papilio’s Management of Existing Equity Release Plans

    Does Papilio Offer New Equity Release Products or Services?

    What Services Does Papilio Provide?

    How Can I Engage With Papilio if I Have an Existing Equity Release Plan?

    What Should I Consider as a Holder of an Equity Release Plan Managed by Papilio?

    Is Papilio Safe and Regulated?

    Can I Apply for a New Equity Release With Papilio?

    Who Should I Contact if I Have Questions About My Equity Release Plan Managed by Papilio?

    In Conclusion

    Papilio UK Equity Release Mortgages Ltd operates as a lifetime mortgage servicing firm under Intertrust Management Limited.

    It administers and services the equity release customers that were part of the portfolio JP Morgan bought from Northern Rock in 2008.

    Papilio no longer allows you to take out further equity from your property.

    The features mentioned and the amounts raised, are subject to the lender’s criteria, terms and conditions. These may take into account the age, health and lifestyle factors in order to provide an enhanced amount. To understand the features and risks, ask for a personalised illustration.

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