Guidelines in Claiming Excess Insurance

Claiming Excess Insurance: A Step-by-Step Guide

When you are looking to claim excess insurance, it can be a little overwhelming. This is because there are so many different types of policies, & each company has its process for claiming the money owed to you. That’s where this article comes in handy! In this article, we’ll answer some common questions about claiming excess insurance so you can be prepared in advance!
Guidelines in Claiming Excess Insurance

Check If You Are Covered

The first thing you’ll want to do when looking into claiming excess insurance is making sure that you are covered!

This can be pretty simple to figure out by checking your contract for any exclusions.

If there are no exclusions, then it’s time to look in the general policy description. If this section does not have anything about claims and deductibles, it will need its specific reading because there may be limitations or levels of cover on what type of claim would qualify.

Let me explain.

For example, a “sudden onset” illness might not be eligible as an eligible expense under such circumstances. However, if their policy wording says that sudden illnesses are allowed (or similar), now we know we’re good-to-go and can move onto the following steps!

When Can You Claim Your Excess Insurance

When Can You Claim Your Excess Insurance?

This is the most crucial question, and it has a straightforward answer: when your policy says you can!

By now, you should:

Need to read the exclusions and limitations sections of your contract. This will tell you how much you are allowed to claim for certain things. For example, an insurance company might state that they cover any sudden onset illness up to £5000, so you need to make sure your expenses exceed this amount before submitting a claim.

You can also check the company’s website or call customer service for tips on what types of claims they’ll cover. Ask them any questions that come up – there is usually someone available 24 hours a day!

Make Your Claim

If you know that your expenses will exceed the company’s coverage, then it is time to make a claim.

You can do this by contacting the company and asking for an electronic application form or downloading one from their website.

Here’s how:

Fill out as much detail about your circumstances as possible – they want to get all of the details right so that there are no surprises down the line.

When making an insurance claim1, be sure you have copies of any relevant invoices or receipts (take photos with your phone if necessary).


The insurance company may need these for a proper claims process! There should also be space on both sides of each page where you document everything about what has happened up until now:

  • How you were injured.
  • Who paid for your medical expenses.
  • What the company has done about it and when.

The insurance company will review your claim and either reject it or approve it. They may also offer you a settlement for less than the amount of the policy, in which case they are not obligated to provide any coverage whatsoever.

You can refuse this offer and keep pursuing your full rights through litigation, but be aware that doing so could take years, cost considerable amounts of money (even if you win), and result in an ongoing income loss.

What You Need To Provide

What You Need To Provide

  • All documentation related to the accident: police report, hospital records, and bills
  • Proof that you have a policy with this insurance company (proof of payment)
  • Personal contact information for both parties in case of follow-up questions.

The claims handling service will review your claim as soon as possible and get back to you either way – they’ll tell you what happened or offer settlement options if applicable.

On the other hand,

If they can’t assess because there are missing pieces (like proof of coverage2), they may ask for more time or evidence before deciding. Once all paperwork is submitted, it usually takes up to two weeks to process the claim. Still, some cases take longer depending on the complexity and additional documentation required by the claims team.

Does It Cost To Claim?

No, it’s always free to submit a claim.

Think about it.

The process is relatively simple: gather all the required documents, fill out the online claim form on your insurance provider’s website, and then submit it.

After filing your claim, you’ll receive instructions from their claims team about the next steps in resolving your issue. If an investigation or mediation between both parties is needed, they will contact you with those details to happen smoothly without delay.

How Are Claims Paid?

Claims are paid out by the insurance company immediately, or as soon as you have submitted all of your required documentation.

What If Your Claim is Rejected

What If Your Claim is Rejected?

If it’s rejected, the insurance company will tell you why. It may be due to your not following up with them for a few days, and they have already paid out on other claims that were submitted first or because there is an issue with your documentation that needs to be fixed before resubmitting it.

However, the most common reason is if they need more information from you to process the claim in full (such as medical records). They will send you instructions about what specific documents are required and how best to get hold of them within a reasonable time frame.

Common Questions

How Does Excess Insurance Work?

Can I Claim Back My Car Insurance Excess?

How Long Does It Take to Get Excess Back From Insurance?

Do I Pay the Excess If Not at Fault?

In conclusion

Excess insurance means that the policyholder has chosen to pay a little extra on their monthly premiums for them to have increased coverage or an additional amount of money if you want.

Specialists in high-risk occupations, such as pilots and deep-sea fishers, will usually offer this type of plan.

If you’re wondering how to claim excess insurance, the answer is as easy as reading your different insurance policies! You’ll find all the steps you need to take and what types of claims they will cover. Don’t forget to ask any questions that come up! It’s easy to know how much coverage you have with an online search or just by reading your policy – don’t miss out on claiming excess insurance because of confusion over policies.


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