Eckoh PLC (ECK)

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Company Description

Eckoh PLC was incorporated in the United Kingdom on September 12, 1997. The Company is engaged in the provision of speech recognition services and outsourced automated solutions for customer contact centres. Its sophisticated technology enables enquiries, transactions or payments to be processed without the need for the consumer to speak with a contact centre agent. The Company operates entirely in the United Kingdom. The Company provides solutions in the areas of intelligent call routing, debit and credit card payments, customer identification and verification, real-time information, product purchases, balance enquiry, subscription and renewals, delivery tracking, fulfilment, ticket booking, and service outage notification. Its products include EckohPROTECT that enables contact centre agents to process credit card payments from callers without being made aware of their card details; EckohPAY, which enables customers to make card payments over the phone, on the Web, via a SMS, and with a smartphone; and EckohASSIST that uses natural language speech technology to identify how to route calls within an organization removing the need for a caller to navigate cumbersome menus. Its products also comprise EckohID, a solution to identify callers, and capture name and address information; EckohLOCATE that provides customers with a way to locate or connect to their nearest branch, store, or outlet without needing to speak to an agent; and EckohSECURE, a solution to authenticate callers and customers using voice biometrics. In addition, it designs, develops, and deploys applications for iPhone, iPad, Android, cross platforms, mobile Web, and SMS...

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